an999 Terms and Conditions

General Provisions

These terms and conditions ("Terms") apply to the use of the an999 platform ("Platform" or "Site") and all its services. an999 is an online casino and betting platform operated for users in Bangladesh. By accessing the platform, registering an account, or using any service, you ("User" or "Player") acknowledge that you have fully read these Terms and agree to abide by them.

These Terms must be read together with the an999 Privacy Policy and Responsible Gaming Policy. Those policies are considered part of these Terms.

Eligibility and Age Verification

To open an account and use the services on the an999 platform, all of the following conditions must be met:

• You must be at least 21 years of age. This platform is operated for users who are 21 or older only.
• You must confirm that you are operating the account in your own name and on your own behalf.
• You must confirm that online gaming or betting is not legally prohibited in your country or region of residence.
• You have not previously been banned from an999 or had an account closed.
• You must register as an individual, not on behalf of any professional or institutional entity.

an999 may at any time request valid documents for age and identity verification. Deposits, withdrawals, or bonus benefits may be temporarily suspended until verification is complete.

Account Registration and Security

3.1 Registration

To open an account at an999, you must provide accurate and up-to-date information. Each user may operate only one account. Creating multiple accounts is strictly prohibited and may result in all accounts being cancelled.

3.2 Security Responsibilities

You are fully responsible for keeping your account login details (username and password) confidential. You are required to notify our support team immediately of any unauthorised access to your account. an999 will not be liable for any loss resulting from unauthorised access to your account by a third party.

3.3 Information Verification

an999 reserves the right to verify a user's identity, address, or financial information at any time. Failure to provide the required documents for verification, or providing false information, may result in the account being suspended or cancelled.

Deposits and Withdrawals

4.1 Deposit Terms

bKash, Nagad, and Rocket can be used to deposit funds on the an999 platform. The minimum deposit amount is ৳500 for each method. Deposits are accepted only from the account holder's own payment method. Third-party deposits will not be accepted and may be returned.

4.2 Withdrawal Terms

The minimum withdrawal amount is ৳500. Withdrawal requests are generally processed within 1 hour. Withdrawals can only be made to the same payment method used for the deposit.

• Account verification must be completed before a withdrawal request can be submitted.
• Withdrawals may be limited if bonus wagering requirements have not been met.
• an999 reserves the right to delay or reject a withdrawal with stated reasons.
• Withdrawals may be held and investigated if money laundering or fraud is suspected.

4.3 Transaction Errors

If a technical error occurs in a transaction for any reason, an999 reserves the right to correct it. Any funds received in error will be deducted from the user's account. Such errors should be reported to our support team immediately.

Bonuses and Promotional Offers

5.1 Welcome Bonus

New account holders at an999 will receive a 100% bonus on their first deposit, up to ৳15,000. The wagering requirement for this bonus is 10 times (10x). This means withdrawals can only be made after betting an amount equal to 10 times the bonus.

5.2 General Bonus Terms

• Each bonus offer has its own specific terms, which will be stated in the offer details.
• Each eligible user may claim a bonus only once.
• Bonuses may not be used across multiple accounts from the same household or the same device.
• If a bonus is not used within the set period from the date it was issued, it will be automatically cancelled.
• an999 reserves the right to modify, suspend, or cancel any bonus offer.

5.3 VIP and Cashback

an999 has four VIP tiers. Weekly cashback is provided at each tier:

• Bronze: up to 0.2% weekly cashback
• Silver: up to 0.5% weekly cashback
• Gold: up to 0.8% weekly cashback
• Platinum: up to 1.0% weekly cashback

VIP tier is determined based on a user's activity and contributions. an999 reserves the right to change any aspect of the VIP programme.

Betting and Gaming Rules

6.1 General Betting Rules

All bets and games on the an999 platform are conducted in accordance with specific rules. Each game or event has its own rules, which can be found in the relevant section. Once a bet is confirmed, it cannot be changed or cancelled (except in specific cases).

6.2 Fair Play

an999 is committed to ensuring fair play. All game and betting outcomes are determined through verifiable technology. If a technical error affects a game's outcome for any reason, an999 reserves the right to void or re-run that game.

6.3 Sports Betting

The sports betting section allows bets on various sporting events including cricket and football. an999 reserves the right to change odds. an999's own provisions will apply in the case of uncertain or abandoned events.

6.4 Technical Issues

If a game is interrupted due to a lost internet connection or a device problem, an999 will generally resume the game from the last saved state. For assistance in such situations, please use the 24/7 live chat service.

Prohibited Activities

Any of the following activities are strictly prohibited. Violation of this provision may result in account cancellation and forfeiture of funds:

• Fraudulent activity, match-fixing, or any attempt to influence a game or bet through dishonest means.
• Using multiple accounts to unlawfully collect bonuses or rewards.
• Using the platform for money laundering or any financial misconduct.
• Using automated bots, scripts, or any other software to operate games.
• Using an999's brand, logo, or content without permission.
• Harassing, intimidating, or engaging in unethical behaviour toward other users.
• Operating an account under a false identity.
• Any attempt to disrupt the security or operation of the platform.

an999 is obliged to cooperate with relevant authorities in the investigation of fraudulent activities.

Intellectual Property

All content on the an999 platform — including logos, designs, text, software, graphics, videos, and other materials — is the property of an999 or its licensors. This content may not be copied, distributed, republished, or used for any other purpose without prior written permission.

Users may view the content of the an999 platform for personal and non-commercial purposes only. Written permission from an999 is required for any commercial use.

Limitation of Liability

The an999 platform is provided on an "as is" basis. an999 disclaims liability for the following:

• Loss caused by technical errors, server outages, or internet disruptions.
• Problems caused by the failure of third-party services (including payment processors).
• The user's own device or connection issues.
• Financial loss from gaming or betting — the user assumes this risk themselves.

an999's total liability shall in no case exceed the amount of funds in the user's account at the time of the claim.

Account Suspension and Closure

10.1 an999's Rights

an999 reserves the right to suspend or close an account without prior notice in any of the following circumstances:

• Violation of any provision of these Terms.
• Suspicion of involvement in fraud, dishonest activity, or prohibited activities.
• Providing false or incomplete information.
• Direction from a legal authority.
• The account being inactive for an extended period.

10.2 User Rights

Users may request to close their account at any time. Any pending verifications must be completed before the account is closed. Any eligible withdrawable balance will be returned through the standard process.

Privacy

All matters related to the collection, storage, and processing of users' personal information by an999 are described in detail in our Privacy Policy. By using the an999 platform, you agree to the terms set out in the Privacy Policy.

We keep user information secure using SSL encryption and modern security technology. To learn more about data protection, please read our Privacy Policy.

Changes to Terms

an999 reserves the right to change, amend, or update these terms at any time. In the case of significant changes, users will be notified as early as reasonably possible. Continued use of the platform after any changes will be considered acceptance of the revised terms.

The latest terms will always be available on this page. It is recommended that you visit this page regularly to stay informed about updates.

Contact

If you have any questions or complaints about these terms, please contact us:

• Email: [email protected]
• Live Chat: Support is available in Bengali 24 hours a day, 7 days a week.

For more information on responsible gaming, visit our Responsible Gaming page. For answers to common questions, visit our FAQ section.