an999's Privacy Policy

This privacy policy has been prepared on behalf of the an999 platform ("we", "us", or "an999"). This policy describes how we collect, store, use, and protect your personal information. By using our website or services, you are considered to have agreed to the terms of this privacy policy.

an999 is a safe and reliable online entertainment platform for users in Bangladesh. Protecting your privacy is one of our highest priorities, and under no circumstances do we disclose your information to third parties without authorization.

When you register with an999, log in, or use our services, we may collect the following types of information:

1.1 Personally Identifiable Information

• Full name and date of birth
• Email address
• Mobile number (for verification purposes)
• National ID card or passport details (for age verification and identity confirmation)
• Address (where required)

1.2 Financial Information

• bKash, Nagad, or Rocket account numbers (for transaction processing only)
• Deposit and withdrawal history
• Transaction amounts and dates

1.3 Technical Information

• IP address and device type
• Browser type and version
• Cookie data and session information
• Login time and date
• Pages visited and click data

1.4 Gaming Activity Information

• Game play history and preferences
• Betting patterns and win/loss records
• Bonus usage history

We collect information in the following ways:

• Direct collection: When you fill out a registration form, log in, or contact us.
• Automated collection: Through cookies, web beacons, and similar technologies.
• From third parties: From trusted partners for identity verification or fraud prevention purposes.

We use your information for the following purposes:

1. Account management: To create, verify, and manage your account.
2. Service delivery: To ensure gaming, betting, and related services.
3. Financial transactions: To process deposits, withdrawals, and bonuses.
4. Customer support: To resolve your issues and complaints.
5. Security assurance: To prevent fraud, money laundering, and illegal activity.
6. Responsible gaming: To identify excessive gambling risk and take preventive action.
7. Personalized experience: To recommend relevant offers and games based on your preferences.
8. Legal obligations: To comply with applicable laws and regulations.

an999 uses industry-standard security measures to protect your information. Our protection methods include:

4.1 Technical Protection

• 256-bit SSL encryption — all data transfers are encrypted.
• Firewall and intrusion detection systems.
• Secure server infrastructure that is regularly audited.
• Two-Factor Authentication facility.

4.2 Administrative Protection

• Only authorized staff have access to your information.
• All staff are required to comply with data protection policies.
• Regular security training and audits are conducted.

an999 does not sell or lease your personal information to third parties. However, in certain circumstances we may share information:

• Payment processing partners: With payment service providers such as bKash, Nagad, and Rocket — solely to complete transactions.
• Technology partners: With game provider companies such as PG Soft, Pragmatic Play, JILI, and Spribe — to ensure gaming services.
• Legal authorities: With the relevant authorities in response to a court order or legal obligation.
• Fraud prevention agencies: For the purpose of detecting and preventing illegal activity.

Our website uses cookies and similar tracking technologies. Cookies are small text files stored on your device that help us improve the quality of our services.

6.1 Types of Cookies We Use

• Essential cookies: Necessary for login sessions, security, and core functionality.
• Functional cookies: To remember your preferences and settings.
• Analytics cookies: To analyze user behavior for the purpose of improving website performance.

You can control or disable cookies from your browser settings. However, disabling certain cookies may limit some functionality of the website.

We retain your information only for as long as necessary or as required by legal obligations. Specifically:

• Active account information: For as long as the account remains active.
• Closed account information: A minimum of five years from the date of closure (for legal reasons).
• Financial transaction records: For the period determined by applicable law.
• Technical logs: Generally up to 90 days.

You have the following rights regarding your information:

• Right to access: The right to know what information we hold about you.
• Right to rectification: The right to request correction of inaccurate or incomplete information.
• Right to erasure: The right to request deletion of your information in certain circumstances (after fulfilling legal obligations).
• Right to restrict processing: The right to request that data processing be limited in certain cases.
• Right to portability: The right to receive your information in a structured format.
• Right to object: The right to object to certain types of data processing.

To exercise these rights, contact us via live chat or email. We generally respond to your request within 30 days.

an999 services are for users aged 21 and above only. We do not knowingly collect any information from persons under the age of 21. An age verification process is carried out at the time of registration. If we become aware that a minor has opened an account, we will immediately close that account and delete the associated information.

Our platform may have game provider software embedded in it. These providers have their own privacy policies that govern their data collection practices. an999 is not responsible for the data protection policies of third parties. We recommend that you read their own privacy policies.

We may update this privacy policy from time to time. In the event of changes:

• You will be notified via email or platform notification.
• The date of the revised policy will be clearly stated at the top of this page.
• Continued use of the platform after the changes will be considered as your acceptance of the new policy.

For significant changes, we will try to give at least 30 days' notice before they take effect.

Our servers and partner organizations may be located in various countries. When your information is transferred outside Bangladesh, we ensure that:

• Adequate data protection laws exist in the receiving country, or
• Our agreement with the receiving organization contains adequate protection provisions.

In the event of a data security breach, we will:

• Immediately investigate the incident and take steps to contain the damage.
• Notify affected users as soon as possible.
• Take the necessary measures to prevent the same type of incident in the future.
• Notify the relevant authorities in accordance with applicable law.

If you have any questions, concerns, or requests regarding this privacy policy, please do not hesitate to contact us. Our team is at your service seven days a week, twenty-four hours a day.